Send a deletion request
Email us from the address associated with your Humanize AI account. The prepared email asks only for the details needed to locate and verify the account.
Do not include your password, authentication code, payment-card number, or submitted documents. We may ask you to verify control of the account before completing deletion.
What we delete
After verification, we delete or anonymize account data under our control, including:
- the Firebase Authentication account and linked sign-in identifiers;
- account-linked backend usage and quota records;
- subscription entitlement references that are no longer needed; and
- other account-linked support data that is not required for legal or security purposes.
Humanize AI does not create a server-side document history from text submitted for humanization, detection, or plagiarism checking.
What may be retained
We may retain limited information when reasonably necessary for fraud prevention, security, accounting, dispute resolution, or legal compliance. Apple and Google may retain purchase and transaction records under their own policies. Deletion does not remove data that has already been lawfully anonymized.
We aim to complete verified requests without undue delay and generally within 30 days. We will tell you if applicable law permits or requires additional time.
Cancel subscriptions separately
Deleting your account does not cancel an Apple App Store or Google Play subscription.
Before requesting deletion, cancel the subscription from your Apple or Google account settings if you do not want it to renew.
If you need help identifying a subscription, contact shaxlo@chakoltd.com.